Front Office Manager
Plný úväzok
Vložené: 05.10.2018
HOTELITY s.r.o.
Ponúkaný plat (brutto)
1.800 gross plus performance rewards and other supplements Eur/mesačná mzda (brutto)-základná zložka
Termín nástupu
dohodou
Miesto práce
Okres Bratislava, Bratislavský kraj, Slovenská republika
Bratislava
A stylish newly renovated 4 * hotel in Bratislava city center. Hotel offers 240 rooms, including 40 extended stay apartments.
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Miesto práce:Okres Bratislava, Bratislavský kraj, Slovenská republika
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Upresnenie miesta práce:Bratislava
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Pracovná oblasť/oddelenie:Hotelierstvo a gastronómia, Recepcia a Housekeeping
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Ponúkaný plat (brutto):1.800 gross plus performance rewards and other supplements Eur/mesačná mzda (brutto)-základná zložka
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Termín nástupu:dohodou
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Druh pracovného pomeru:Plný úväzok
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Náplň práce, právomoci a zodpovednosti:Key Responsibilities:
• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
• Utilises leadership skills and motivation to maximise team member productivity and satisfaction
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Controls open and closed dates, availability and condition of rooms
• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Controls room rates, and implements approved rate changes
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the General Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for VIP’s and special guests
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
• Analyses the rate variance report to ensure proper room rate and revenue control
• Analyses credit check report daily for possible doubtful accounts
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Iné výhody:career development opportunities within a global hotel company
• passionate colleagues and empowering managers
• attractive total compensation package
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Požadované vzdelanie:vysokoškolské I. stupňa
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Požadované jazykové znalosti:
- Anglický - pokročilý
- Slovenský - pokročilý
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Požadované Počítačové znalosti:
- Opera - pokročilý
- Microsoft Excel - pokročilý
- Microsoft PowerPoint - pokročilý
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Požadované Administratívne a ekonomické znalosti:
- Fakturácia
- Pokladňa
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Požadovaná prax:3-5 rokov
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Doplňujúce informácie o pracovných skúsenostiach:• A proven track record in a similar role within a quality environment (4/5 – star hotel) and able to demonstrate excellent standards and team member management
• Proficient in all Front Office and Guest Relations procedures to be a resource when needed
• Experience in leading teams
• Strong working knowledge of Opera Property Management System
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Osobnostné predpoklady a zručnosti:Driven and ambitious personality to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities
• Leader with perfect management abilities
• Persuasive, active, proactive and able to achieve results through his/her team
• Excellent trainer and motivator, good team-player
• Organised and tidy
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Spoločnosť:HOTELITY s.r.o.
Klemensova 5B
811 09, Bratislava
www.hotelity.sk -
Kontakt:Renáta Sedminová