Hotelity jobs
 

Front Office Manager

Plný úväzok
Vložené: 05.10.2018
HOTELITY s.r.o.

HOTELITY s.r.o.

Ponúkaný plat (brutto)

1.800 gross plus performance rewards and other supplements Eur/mesačná mzda (brutto)-základná zložka

Termín nástupu

dohodou

Miesto práce

Okres Bratislava, Bratislavský kraj, Slovenská republika
Bratislava

A stylish newly renovated 4 * hotel in Bratislava city center. Hotel offers 240 rooms, including 40 extended stay apartments.

Informácie o pracovnom mieste
  • Miesto práce:
    Okres Bratislava, Bratislavský kraj, Slovenská republika
  • Upresnenie miesta práce:
    Bratislava
  • Pracovná oblasť/oddelenie:
    Hotelierstvo a gastronómia, Recepcia a Housekeeping
  • Ponúkaný plat (brutto):
    1.800 gross plus performance rewards and other supplements Eur/mesačná mzda (brutto)-základná zložka
  • Termín nástupu:
    dohodou
  • Druh pracovného pomeru:
    Plný úväzok
  • Náplň práce, právomoci a zodpovednosti:
    Key Responsibilities:
    • Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
    • Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
    • Utilises leadership skills and motivation to maximise team member productivity and satisfaction
    • Oversees and participates in the prompt and courteous check-in and check-out of guests
    • Addresses questions or problems pertaining to customer room accommodations and rates
    • Controls open and closed dates, availability and condition of rooms
    • Keeps effective key control and participates in matters relating to customer room security
    • Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
    • Controls room rates, and implements approved rate changes
    • Monitors advance deposit and credit procedures
    • Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
    • Brings major needs for repair to the attention of the General Manager
    • Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
    • Blocks rooms for VIP’s and special guests
    • Is proficient in all Front Office procedures to be a resource when needed
    • Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
    • Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
    • Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
    • Analyses the rate variance report to ensure proper room rate and revenue control
    • Analyses credit check report daily for possible doubtful accounts
  • Iné výhody:
    career development opportunities within a global hotel company
    • passionate colleagues and empowering managers
    • attractive total compensation package
Požiadavky na zamestnanca
  • Požadované vzdelanie:
    vysokoškolské I. stupňa
  • Požadované jazykové znalosti:
    • Anglický - pokročilý
    • Slovenský - pokročilý
    Ovládanie všetkých definovaných jazykov
  • Požadované Počítačové znalosti:
    • Opera - pokročilý
    • Microsoft Excel - pokročilý
    • Microsoft PowerPoint - pokročilý
  • Požadované Administratívne a ekonomické znalosti:
    • Fakturácia
    • Pokladňa
  • Požadovaná prax:
    3-5 rokov
  • Doplňujúce informácie o pracovných skúsenostiach:
    • A proven track record in a similar role within a quality environment (4/5 – star hotel) and able to demonstrate excellent standards and team member management
    • Proficient in all Front Office and Guest Relations procedures to be a resource when needed
    • Experience in leading teams
    • Strong working knowledge of Opera Property Management System
  • Osobnostné predpoklady a zručnosti:
    Driven and ambitious personality to inspire the team to consistently deliver and exceed service standards
    • Clear thinker with excellent communication abilities
    • Leader with perfect management abilities
    • Persuasive, active, proactive and able to achieve results through his/her team
    • Excellent trainer and motivator, good team-player
    • Organised and tidy
Informácie o spoločnosti
  • Spoločnosť:
    HOTELITY s.r.o.
    Klemensova 5B
    811 09, Bratislava
    www.hotelity.sk
  • Kontakt:
    Renáta Sedminová

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